Card Swag Return & Refund Policy

We want you to love your Card Swag hat. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, your item must be:

• Unused
• Unworn
• In the same condition you received it
• In its original packaging

Items that show signs of wear, damage, or use cannot be accepted. Unfortunately, we cannot accept returns on sale items or gift cards.

How to Start a Return

Email us at support@card-swag.com with your order number and the item you'd like to return. We'll reply with return instructions.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at support@card-swag.com.

Exchanges

If you need a different hat or color, contact us at support@card-swag.com and we'll help you set up an exchange.

Non-Returnable Items

• Used or worn hats
• Items damaged after delivery
• Final-sale items (if applicable)

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.